“ Cythia was an excellent communicator and extremely kind with introducing the menu : telling us about the app reminding us about Potbelly Double Points Thursdays & most importantly listing every ingredient that was going to be in both my sandwich and my salad : she's a great multi tasker in this high volume store. JB was an excellent salad maker and spoke with kindness and compassion when he made the salad : I'm so happy to return and did pure reason of their customer service. I love love love the decor too : they have the best trio of vintage globular lamps. So 70s it's far out! ”

“ Great lunch sport. A bit of a wait. Plan for time. Sandwich was good, love the spicy peppers. ”

“ First time. Was in the mood for a good sandwich. I ordered the wreck sandwich and wife got the meal deal. These sandwiches were pretty good. And kept me full for a long time. The inside was a little dirty with sticky floors but otherwise a very nice little sandwich shop with sodas. ”

“ Delicious sandwich but took over an hour to get my food- conference at the Convention center. ”

“ I work at a bank located right above this shop, so I'm there about once a week. Staff are always friendly and service is usually quick. The sandwiches are GREAT; although I'd say the pizza sandwich and the cookies are about average. Personal favorite is the turkey and most recently the roast beef with the blue cheese. Flat-out delicious. Only possible negatives are that they can be really-really busy around Noon (they're downtown, right...) so sometimes I'll pass due to the wait. -And that's no insult, they're busy because they are popular. Right... Also; they are mid-range as to price. I'm fine with that, and I think it's actually a positive given their excellent quality. But, no, this is not the low cost, cheap ingredient type of shop. Really good quality at a mid-range price, always friendly/quick service; yeah, I'll jump on that. In total; really nice sandwich place. The Emps are always nice and service is almost always really fast. Food is great; and even their soup's and chili are pretty good. Same with the pizza sandwich and the cookies. Certainly good. The double turkey or double steakhouse beef with a tad bit 'o cheese ? Awesome. Glad to see they added the tipping option on their debit/credit card deal. I'm OK with tipping 10% if the Emps are cool and fast; which they are. Personally.... Well... I somewhat wish a 5% option were available for fastfood places; but here ? Yeah; they always treat the Old Guy with the white hair well; so, yeah. 10% it is and nice to see they added that a few months back. Ciao ! ”

“ Stopped in here for lunch. In between trainings at the convention center. It was great for a quick sandwich. I walked over from the Convention Center so no parking. It was busy but my sandwich was very quick and delicious. Had the classic Italian the skinny, for a light lunch. Really good sandwich for a great price. Well recommended , would return. ”